A computer fault in Heathrow’s terminal 3 yesterday caused problems for thousands as passengers were left stranded.
The glitch, which affected mostly long haul flights lead to 2 flights being cancelled, other delayed and thousands of bags not being loaded onto planes.
Around 3,000 passengers boarded flights not being aware that their baggage was not on board. Today there is the task of trying to reunite passengers with their luggage.
The terminal has two networks, a legacy one and a new one which has recently been adopted. It is believed that someone plugged something in to both networks and there was a conflict between the two leading to the fault occurring.
The problem in Terminal 3 has been fixed over night and everything is operational once again.
The glitch, which affected mostly long haul flights lead to 2 flights being cancelled, other delayed and thousands of bags not being loaded onto planes.
Around 3,000 passengers boarded flights not being aware that their baggage was not on board. Today there is the task of trying to reunite passengers with their luggage.
The terminal has two networks, a legacy one and a new one which has recently been adopted. It is believed that someone plugged something in to both networks and there was a conflict between the two leading to the fault occurring.
The problem in Terminal 3 has been fixed over night and everything is operational once again.
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